Threadback
A HELPING THREAD

Support.

A few answers to help you get back to your work.

What changes in version 1.1?

AI Chat Assistant adds general AI conversations while keeping your previous projects and handoffs under Projects. Version 1.0 remains the project-memory app. The update is available only once released in your App Store.

What is shared with AI?

After your permission, recent conversation text and selected photos are sent to our backend and OpenAI. Project notes are not uploaded automatically. Withdraw sharing permission in Settings to stop future submissions.

How does Premium work?

The first three AI responses are free. Premium offers all available chat models and photo questions. The purchase screen shows the exact price, duration and renewal terms. Apple subscriptions renew until cancelled in Apple Account settings. WATA plans, where available, are one-time payments for the displayed access period and do not renew automatically.

I paid but Premium has not appeared

Wait for server confirmation and choose Check payment status. Do not pay again while an order is pending. For Apple purchases, use Restore purchases. Apple Restore does not restore WATA payments; email support with the payment reference and date, never card details.

How do I delete my AI account?

In version 1.1, open Settings and select Delete AI account and chats. This removes the account association and local chats, but preserves projects and an unlinked billing record for purchase integrity. Cancel an Apple subscription separately in your Apple Account settings.

Why does Threadback need a connection to open?

Each time the app starts, it checks for current public settings before opening your library or introduction. If this fails, check your connection and choose Try again. Your saved projects remain on your device. Project editing and export work locally after opening. AI responses always require an internet connection.

Where is my data?

Threadback keeps your project names, handoffs, references, and reminder settings on your device. Version 1.0 has no Threadback account or cloud sync. Version 1.1 uses a pseudonymous server account for AI access and purchases; chat history remains local.

How do I export my notes?

Open Settings and choose “Export all as Markdown” to save your complete library, including archived threads. To share a single project, open its action menu and choose “Share as Markdown.” Markdown is a readable text format; exported files cannot be imported back into Threadback in version one.

How do reminders work?

Choose a reminder while creating or editing a thread. Threadback requests notification permission only after you choose a reminder. Reminders are scheduled on your device. You can change notification access in iOS Settings. Archiving or deleting a thread cancels its pending reminder.

How do I find or restore an archived thread?

Open Settings, then Archived threads. Open the project and select “Restore thread” in its action menu. Its handoff history is kept when you archive or restore it.

How do I delete my data?

Use a thread’s action menu to delete that thread, or Settings → Delete all local data to remove the whole library. These actions require confirmation and cannot be undone inside Threadback. Export first if you need a copy.

What happens if I delete the app?

There is no Threadback server copy of your projects. Recovery depends on any device backup you manage through Apple. Export important notes before deleting the app or its data.

Can I attach a file or use AI?

Version one supports a text reference, such as a link or file name, in each handoff. It does not upload files or include AI. Version 1.1 adds chat and selected-photo questions after your sharing permission.

Need a hand?

Email support@getthreadback.app with a description of the issue and your app and iOS versions. Please leave out sensitive project content.